Privacy Policy

This Privacy Policy explains how Vandero handles personal information in Australia. Our products include writing instruments, A5 notebooks, journals, planners, calligraphy supplies, and related accessories. We are committed to careful and transparent practices that align with applicable Australian privacy principles.

Information we may collect includes contact details, order history, payment references, delivery addresses, and preferences shared while browsing our site or communicating with our team. We also gather technical data such as device type, approximate location, and usage metrics to help us evaluate site performance and improve navigation. Certain data is collected using cookies and similar technologies to remember settings, maintain sessions, and measure aggregated trends.

We use personal information to process purchases, provide customer support, arrange delivery, and offer relevant updates about writing tools and stationery. Communication may occur by email, phone, or on-site messages. Where marketing messages are sent, you can opt out through unsubscribe links or by contacting us. We may create aggregated statistics from anonymised details to understand interest in items such as fountain pens, inks, or planner refills; aggregated insights do not identify individuals.

Disclosure may occur with service providers assisting payments, logistics, cloud hosting, analytics, or customer support. These providers are selected for reliability and contractually limited to the purposes necessary to deliver their services. When data is stored or accessed outside Australia, we take reasonable steps to ensure comparable protections are applied, including through contractual safeguards and established transfer mechanisms where relevant.

We aim to safeguard information through layered security controls such as encryption in transit, access restrictions, and regular reviews of internal processes. While every business faces evolving risks, we work to reduce exposure by limiting retained data to what is required for lawful and operational purposes, and by training staff on handling procedures. Retention periods vary by record type and legal obligations relating to consumer protection and tax requirements.

Your choices include accessing and correcting your details, opting out of marketing, and adjusting cookie preferences. If you wish to make a privacy request, please contact us at Vandero@outlook.com or write to our address below. We may seek verification to protect account security before fulfilling requests. Responses will be provided within timeframes permitted by Australian law.

Our site may provide internal links to sections such as the Legal page and product information. These materials are intended for general guidance about writing supplies and do not replace tailored advice. If we update this Policy, a revised date will be posted on this page. Substantial changes may be highlighted on the homepage to help visitors understand key updates.

Contact details for privacy queries: Vandero, Unit 5, 17 Hunter Street, Newcastle NSW 2300, Australia. Phone: + (61) 42 765-91-83. For concerns that remain unresolved, guidance is available from the Office of the Australian Information Commissioner (OAIC). We encourage you to reach out to us first so we can address questions promptly and constructively.

By continuing to use our site, you acknowledge that you have had an opportunity to review this Policy. If you are purchasing stationery for a school, business, or community group, please ensure your representatives are authorised to share details relevant to delivery and support. For more on terms governing transactions and content use, see our Legal section at legal.html.