Legal information
This page describes the legal terms, consumer rights and obligations relating to purchases from Vandero in Australia (ABN 78 457 932 615). It includes returns, warranties, liability limits and dispute steps under Australian law.
Effective date: 1 January 2026. Please read these terms in conjunction with our Privacy Policy and any product-specific terms.
Australian Consumer Law — your rights
Under the Australian Consumer Law (ACL) you have consumer guarantees when buying goods and services. These guarantees cannot be excluded and include that goods are of acceptable quality, match descriptions, and are fit for purpose.
Non-excludable guarantees
- Acceptable quality (safe, durable, free from defects)
- Match sample or description
- Express warranties provided by Vandero
Remedies
For major failures — refund, replacement or compensation for drop in value. For minor failures — repair.
| Issue | Likely remedy (ACL) |
|---|---|
| Product substantially fails | Refund or replacement |
| Minor defect | Repair |
| Misrepresentation | Compensation or refund |
Returns, refunds and process
To request a return under warranty or ACL, please contact us via Contacts. Provide order number, photos and description of the fault. We will assess and advise steps within 5 business days.
- Contact Vandero with evidence of the issue.
- We will confirm return authorisation if applicable.
- Return the item securely; retain tracking.
- Assessment and remedy (repair/replacement/refund).
Return postage may be covered where the fault is accepted; otherwise customer is responsible unless otherwise agreed.
Warranty & product support
Vandero provides product support and any express warranty stated on product pages or packaging. The duration varies by product — see the accordion below for typical guidance.
Limitation of liability & dispute resolution
To the extent permitted by law, Vandero's liability is limited to remedies provided under the ACL. Vandero excludes all other warranties to the maximum extent permitted by law.
Dispute steps
- Contact Vandero via email or phone — allow 10 business days for response.
- If unresolved, raise a formal dispute in writing.
- We may offer mediation or alternative dispute resolution (ADR).
- Consumers retain rights to pursue remedies under ACL or at NCAT/Courts.
Governing law: New South Wales, Australia. Nothing in these terms limits rights you have under the ACL.
Privacy, cookies & further information
We process personal information as described in our Privacy Policy. Cookies are used to improve site performance; details are in the privacy policy.
For press, warranty enquiries or legal requests please contact:
- Email: Vandero@outlook.com
- Phone: +61 427 659 183
- Address: Unit 5, 17 Hunter Street, Newcastle NSW 2300
For consumer assistance in Australia, you may contact your state consumer protection agency or the Australian Competition and Consumer Commission (ACCC).
Intellectual property & use
All content on this site, including trademarks and images, is owned or licensed by Vandero. You may view or print pages for personal use only. Commercial use requires prior written permission.